그랩 공항 픽업 예약, 무료 취소는 60분 전까지

그랩에는 도착해서 바로 부르는 방식 말고도, 날짜와 시각을 정해 미리 차를 잡는 사전예약(Advance Booking)이 있습니다. 차량 호출 화면 왼쪽 아래의 달력 아이콘을 누르고 날짜와 시각을 고르면 됩니다.

공항에서 나갈 때 쓰는 전용 메뉴도 있습니다. 베트남은 차량 화면의 공항 픽업(Airport pickup) 칸에서 도착 날짜와 항공편 번호를 넣고, 착륙 뒤 원하는 픽업 시각을 고릅니다. 태국은 푸껫·치앙마이·치앙라이 세 공항에서 공항 픽업 예약을 받습니다.

사전예약은 나라마다 마감이 있습니다. 대부분 픽업 75분 전까지 걸어야 하고, 필리핀은 2시간 전까지입니다. 착륙한 뒤에 예약하려 하면 늦을 수 있으니 공항 픽업이라면 출발 전날까지 걸어 두십시오.

공통 기준은 픽업 60분 전입니다. 태국·베트남·인도네시아는 기사가 배정되기 전이면 언제든 무료로 취소됩니다. 기사가 배정된 뒤 픽업까지 60분도 안 남았을 때 취소하면 베트남은 요금 전액을 받습니다. 태국과 인도네시아는 취소 수수료를 받는다고만 했고, 금액은 밝히지 않았습니다.

필리핀은 더 엄격합니다. 기사 배정과 관계없이 픽업까지 60분도 안 남았을 때 취소하면 요금 전액입니다. 차종을 잘못 골랐을 때도 1시간 전까지 취소하지 않으면 같은 규정이 적용됩니다.

예를 들어 다낭 공항에 밤 10시에 내린다고 해 보겠습니다. 입국심사와 짐 찾기에 한 시간을 잡아 밤 11시 픽업으로 예약했다면, 무료로 취소할 수 있는 마지막 시각은 밤 10시입니다. 비행기 안에서는 앱을 볼 수 없으니, 일정이 바뀔 것 같으면 비행기에 타기 전에 취소하십시오.

늦게 나오는 것도 조심해야 합니다. 베트남은 기사가 제때 도착한 뒤 15분 안에 나타나지 않으면 요금 전액을 받습니다. 위 예시라면 늦어도 밤 11시 15분까지는 픽업 지점에 가 있어야 합니다. 반대로 기사가 픽업 시각에 오지 않거나 늦으면, 필리핀·인도네시아 약관상 수수료 없이 취소할 수 있습니다.

필리핀과 인도네시아 약관은 공항 픽업에 같은 규칙을 둡니다. 도착 시각이 30분 이상 바뀌면 픽업 시각이 자동으로 조정됩니다. 30분 미만으로 바뀌면 그대로입니다.

예를 들어 밤 9시 도착 예정이던 비행기가 40분 늦어지면 픽업 시각이 자동으로 조정됩니다. 20분 늦어지면 픽업 시각은 바뀌지 않으니, 처음부터 넉넉히 잡아 두는 편이 안전합니다. 6시간 이상 늦어지거나 결항되면 예약은 자동으로 취소되므로 새로 잡아야 합니다.

베트남은 예약할 때 넣은 항공편 번호로 실제 도착 시각을 따라가며 기사 일정을 조정한다고 안내합니다. 어느 나라든 항공편 번호는 정확히 넣으십시오.

필리핀과 인도네시아 약관에 따르면, 사전예약이 확정되면 기본 결제수단에서 요금만큼 카드 한도를 잠시 묶어 둡니다. 돈은 이용이 끝난 뒤에 빠져나가고, 취소하면 취소 규정에 따라 돌려받습니다. 잔액을 미리 채워 쓰는 트래블카드라면 그만큼 남겨 두십시오.

카드를 처음 등록할 때도 비슷한 확인 절차가 있습니다. 태국 그랩은 카드가 쓸 수 있는지 보려고 5바트를 묶었다가 풀어 줍니다. 카드사 문자에 5바트가 떠도 실제로 청구되는 돈이 아닙니다. 태국 그랩은 풀리는 데 은행에 따라 최대 30일 걸릴 수 있다고 안내합니다.

그랩은 그 나라 밖에서 발급한 카드에 해외 결제 수수료를 받습니다. 태국은 3%(최소 1바트), 베트남은 4%입니다. 싱가포르는 2026년 9월 1일부터 해외 카드에 5%를 받습니다. 인도네시아도 수수료를 받는다고 안내하지만 비율은 도움말에 없습니다.

예를 들어 태국에서 600바트가 나온 차를 한국 카드로 내면 3%인 18바트가 더 붙습니다. 공항 왕복이 1,200바트라면 36바트입니다. 한국 카드사가 따로 받는 해외 이용 수수료는 카드마다 다르니 카드사 안내를 확인하십시오.

현금으로 낼 수 있는 나라도 있습니다. 베트남 도움말은 현금 결제를 고를 수 있지만, 현금을 기본 결제수단으로는 정할 수 없다고 안내합니다. 그래서 부를 때마다 결제 칸을 확인해야 합니다. 같은 도움말 기준으로 한 번 이용에 결제수단 두 가지를 섞어 낼 수는 없습니다.

For Advance booking: You can book a ride at least 75 minutes in advance or up to a maximum of 90 days. For Airport pick up (available at Phuket International Airport, Chiang Mai International Airport and Mae Fah Luang - Chiang Rai International Airport): You can schedule from 75 minutes up to 7 days in advance. A cancellation fee will be applied if your Advance Booking ride is confirmed and accepted by a Driver-partner, and you cancel less than 60 minutes before the scheduled pick-up time or after the scheduled pick-up time. You will be charged a cancellation fee if you do not show up at the scheduled pick-up time and within 15 minutes after that your driver is eligible to cancel the booking and you will be fully charged for the fare. Tap on the ’calendar’ icon at the bottom left of your screen to set a schedule. (Grab 태국 도움말 — About Advance Bookings)

Grab has launched a feature which allows you to book a ride in advance at least 75 minutes prior to the pick up time. The feature is being implemented gradually in certain areas and currently applicable for GrabCar (excluding GrabTaxi and GrabCar Economy). Grab is currently experimenting with the "Advanced Booking for Airport Pickup" feature at Da Nang, Noi Bai and Tan Son Nhat International Airport. At the Transport page, select the “Airport pickup” tile. Select arrival date at destination and flight number. Choose the preferred pickup time after your flight lands. Providing your flight number helps Grab automatically track your flight’s status in real-time. You can still cancel without any charges if: You cancel up to 60 minutes before your pick up time. No driver-partner has been allocated to your booking yet. In the event that a driver-partner has accepted your Advance Booking but you cancel within 60 minutes of your scheduled pick up time, you will be charged the full fare of the trip. You do not show up at the pickup location within 15 minutes after the driver-partner has arrived on time. This cancellation fee is equivalent to 100% of the total trip fare. (Grab 베트남 도움말 — About Advance Bookings)

The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride up to seven (7) days until two (2) hours in advance. Once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment. The funds will be on hold, and will only be deducted once your ride is completed. Consumers will be charged 100% of the total fare for the Advance booking ride if the Consumer’s Advance Booking ride is canceled by Consumer less than 60 minutes prior to the Consumer’s scheduled pick-up time; or the Consumer books the incorrect service type (eg. JustGrab instead of GrabCar Plus) and fails to cancel at least 1 hour before the Consumer’s scheduled pick up time. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel after the scheduled pick-up time without incurring any charge. The Consumer will be charged 100% of the total fare for the Advance Booking ride if the Consumer does not show up at the scheduled pick-up time and within 15 minutes after that. If your ride is canceled, you will be refunded, subject to applicable cancellation policies. The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30-minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for or arrives early by 6 hours or more, or if the flight is cancelled. There will be no time adjustment for a change of flight schedule that is less than 30 minutes. (Grab 필리핀 — Advance Booking Terms (2025년 1월 20일 개정))

The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride up to ninety (90) days till seventy-five (75) minutes in advance. Once your Advance Booking is confirmed, Grab will issue a pre-authorized charge on your default mode of payment. The funds will appear on your statements as on hold, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies. A cancellation fee will be applied if the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer less than 60 minutes prior to the Consumer’s scheduled pick-up time. The Consumer will be subject to a cancellation fee if at the scheduled pick-up time and within 15 minutes after that, the Consumer does not show up. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel after the scheduled pick-up time without incurring any charge. AIRPORT PICK-UP: The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30-minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for or arrives early by 6-hours or more, or if the flight is cancelled. (Grab 인도네시아 — Advance Booking Terms of Use (2026년 9월 4일 개정))

Schedule comfortable and timely airport transfers to Changi Airport. Reserve up to 90 days ahead. You can cancel your taxi advance booking for free as long as you do so at least 60 minutes before your scheduled pickup time. Your driver will arrive early and wait for you for up to 15 minutes starting from the indicated pickup time. If you miss your scheduled flight because of a delay or issue caused by our driver or service, and meet the eligibility criteria, we will compensate you for your missed flight (up to S$500). (Grab 싱가포르 — Advance Booking)

Starting from 7th December 2023, payments made with foreign methods are subject to a foreign payment fee of 3% for cards and wallets. Note that the minimum foreign payment fee for both cards and wallets is THB1. To verify that your credit/debit card is valid and active, a one-time payment authorisation of 5 THB will be held to your account whenever you add a new card. This amount will not be debited from your account, and will be refunded to your card automatically. Your issuing bank will process your refund within 30 days. (Grab 태국 도움말 — How to add and remove payment methods)

Since March 18th, 2024, Moca has applied a 4% foreign payment fee (VAT included) on the final payment amount (excluding tips, if any) for Grab services in Vietnam paid with cards issued outside of Vietnam. Alternatively, you can still choose to pay for your ride/order in cash. Note: You cannot choose cash as your default payment method. No, you can’t combine multiple payment methods for the same booking. (Grab 베트남 도움말 — Ways to pay for Grab bookings)

Starting 1 September 2026, payments for rides and food deliveries made with foreign credit or debit cards will incur a 5% fee, while payments made with foreign e-wallets will incur a 3% fee. (싱가포르) / Starting 21 March 2024, payments made using foreign credit/debit cards for transport, GrabFood, and GrabMart services will be subject to a foreign payment fee on the total transaction. We only accept cards that are enabled with the 3D Secure system. (인도네시아) (Grab 싱가포르·인도네시아 도움말 — Add or remove payment methods)

You will receive the OTP via SMS if you are using phone numbers with country codes of Singapore, Malaysia, Thailand, Cambodia, as well as China, Denmark, Japan, Korea, Taiwan, Portugal, Germany, and Belgium. Yes, we accept all international phone numbers to receive OTPs and to sign up to the Grab app. (Grab 도움말 — Didn’t receive OTP)